Let’s make this
easy to enjoy.

36 help topics

No matching topics yet. Try a shorter word or clear the topic filter. You can also ask me directly.

• Buying artwork

  Your first artwork purchase, step by step

  From a first look around to a file ready for printing, here is the whole journey. No gallery etiquette required—just a piece you would enjoy living with.

  16 steps

• Explore & choose

  Find an artwork you love

  Take your time. There is no correct order for wandering through a gallery.

  5 steps

• Explore & choose

  Change the gallery lighting and colour

  A quieter wall can make a bold artwork feel quite at home.

  3 steps

• Explore & choose

  Look closely at an artwork and its mockups

  See the whole composition, then picture how it might sit in a room.

  5 steps

• Explore & choose

  Watch an artwork video

  Some pieces have a little movement to go with the stillness.

  4 steps

• Explore & choose

  Enjoy a gallery show

  Give the art the screen for a while. The buttons can wait politely at the edges.

  6 steps

• Explore & choose

  Keep likes and favourites separately

  A like can be a nod of appreciation; a favourite can be the one you keep coming back to.

  5 steps

• Your account

  Create your free gallery account

  Your account keeps purchases, downloads and conversations in one place.

  5 steps

• Your account

  Sign in, return to your task and sign out

  Use the same account you used to purchase your artwork.

  4 steps

• Your account

  Reset your password or open an invitation

  No need to wrestle with a forgotten password all afternoon.

  5 steps

• Your account

  Choose artwork updates and explore member art

  Membership is free. News from the studio is your choice.

  4 steps

• Buying artwork

  Choose Small, Medium or Huge

  Choose the file for the print you have in mind, with a little room for future plans.

  5 steps

• Explore & choose

  Check a frame and request a different shape

  A lovely frame should not cost an artwork its edges—or its signature.

  6 steps

• Explore & choose

  Try an artwork in a room setting

  A little measuring now can save a rather theatrical conversation with the wall later.

  6 steps

• Buying artwork

  Add artworks to your cart and change a size

  Keep your choices together while you decide.

  5 steps

• Buying artwork

  Use a discount and check the GST-inclusive total

  The price should make sense before you pay.

  5 steps

• Buying artwork

  Complete a secure purchase

  Your card details belong in the payment page, never in a message to me.

  5 steps

• Buying artwork

  If a payment is cancelled, declined or still waiting

  Let’s check what happened before you try paying again.

  5 steps

• Your downloads

  Download your purchased artwork

  This is the file to print—not the smaller picture you saw while browsing.

  5 steps

• Your downloads

  Save your certificate and thank-you PDF

  The paperwork is part of the purchase too, although it will not need a frame of its own.

  5 steps

• Your downloads

  Find a receipt, missing email or missing order

  Your account is a useful second doorway if an email takes the scenic route.

  5 steps

• Your downloads

  Get help with a download that will not finish or open

  Let’s get the right file safely onto your device.

  5 steps

• Printing your art

  Have a professional service print your artwork

  I have collected ten printing options, with a separate guide for each.

  5 steps

• Printing your art

  Print at home, one careful proof at a time

  Start small, check the settings, then let the ink and paper have their say.

  5 steps

• Printing your art

  Ask me for help with printing

  Tell me what you are seeing and what you have tried. We can work from there.

  6 steps

• Printing your art

  Add private screenshots to a printing request

  A small picture of the problem can save a great deal of guesswork.

  5 steps

• Printing your art

  Try the optional printing assistant

  Use it for a few suggested checks, with me still available if you need a human hand.

  5 steps

• Questions & support

  Send a question about one or several artworks

  The artwork references travel with your question, so neither of us has to guess which sunset you mean.

  7 steps

• Questions & support

  Prepare a message for your email app

  If you prefer your own email app, that is perfectly fine too.

  4 steps

• Questions & support

  Read my reply and continue the conversation

  Your notes and the artwork references stay together.

  5 steps

• Questions & support

  Share an honest review

  Tell me what you think. A useful review does not have to arrive wearing five stars.

  5 steps

• Questions & support

  Ask for a refund or help with a faulty file

  If something is wrong with the file I supplied, please tell me so I can put it right.

  5 steps

• Questions & support

  Ask for a new artwork commission

  Tell me about the place, creature, memory or feeling you would like to bring into the room.

  5 steps

• Buying artwork

  Know what you can do with your download

  The licence is designed to help the artwork find a place in your own space.

  5 steps

• Your account

  Manage optional analytics and ask about your information

  A few clear choices, without making you become a privacy expert.

  5 steps

• Questions & support

  Ask about future signed studio prints

  Personally signed prints are part of the plan; I will offer them when they are ready.

  4 steps