Let’s take it step by step
- Check that your internet connection is working and that your device has space for the file.
- Return to My purchases & downloads and sign in again if your session has ended.
- Select Check order status, then request a fresh download from the eligible paid order.
- Keep the page open during preparation and check whether your browser blocked or paused the save.
- If it still fails, use Ask about this order. Tell me the artwork, selected size, device or browser, and exact error message. A screenshot can help, but is not required for support.
What to expect
A fresh attempt either supplies the file or gives us a clear problem to investigate together.
A few things to know
- Fully refunded, disputed or review-held orders do not have ordinary paid download access.
- Please contact me about remaining artwork after a partial refund; do not assume the order’s access has already been restored.
- Never post a private download address publicly.