Let’s take it step by step
- Check your email inbox and spam or junk folder for the gallery confirmation.
- Open My purchases & downloads directly instead of waiting for the email link.
- Confirm that you are signed in with the same email account used at checkout, then select Check order status.
- If the order is visible, use its downloads or Ask about this order. If it is missing, contact me with the payment date, artwork name and any order reference you have.
- Ask me for help if you need a corrected receipt or a tax-invoice detail checked.
What to expect
You can find a paid purchase through your account and give me enough information to investigate a missing message or record.
A few things to know
- A receipt email and a paid order are separate records; delayed email does not necessarily mean payment failed.
- Do not send full card details or another person’s account credentials.