Let’s take it step by step
- If you cancelled on Stripe, return to checkout and review the selections that remain in your cart.
- If Stripe declined the payment, follow its message and check the payment details or use another offered method.
- If you might have paid already, open My purchases & downloads and select Check order status before starting another purchase.
- If the order still says Waiting for payment, Payment received / checking, or Payment under review, contact me with the order reference and the message you see.
- Keep payment-card numbers, passwords and security codes out of the enquiry.
What to expect
You can distinguish a cancelled checkout from a payment that needs reconciliation, without guessing from a bank notification.
A few things to know
- Do not keep buying the same artwork to force a download to appear.
- I can investigate a gallery order; the bank controls when a temporary authorisation disappears.