A little practical help

Let’s get your artwork
onto paper.

I’d love to help you enjoy your artwork on paper. If something has gone wrong with a print order, please contact the printing service first. They can inspect their production, delivery and upload settings. If you still need a hand with your artwork file, tell me what happened below. You don’t need to know all the printing terms to ask.

Compare printing services · Home-printing instructions

Checking your gallery account…

1. Let’s start with the artwork and your printerWhere are you printing?

Have you contacted the printing service?What did they advise? (optional)ArtworkArtwork title or number, if it is not in the listGallery order reference (optional)Printer’s order reference (optional)Which download are you using?

2. Tell me what is happeningMain problemWhat happened, and what would you like me to help with?Exact error message (if there is one)What have you already tried?How time-sensitive is it?Deadline or reason (optional)

I handle these requests personally, so I can’t offer an instant or emergency reply. For an urgent print order, please contact your printing service directly.

3. Printing details — add what you know

Name of another print servicePrint product (poster, fine-art paper, canvas…)Paper name and finishPrinter model (for home printing)Application or device you are usingIntended widthIntended heightSize unitsImage width in pixelsImage height in pixelsFile typeColour profileImage fitIs my signature visible?

4. Help with the next step

You’re welcome to send the details straight to me. If the optional AI printing assistant is available, it can suggest checks from these guides first. It cannot inspect your physical print or make refund decisions.

Send these details to Robin to handle my support request, including a written summary by email.

You can add up to three screenshots or photos after sending. Please crop out addresses, payment details and passwords. Do not upload your full-resolution purchased artwork.

Let’s get your artwork
onto paper.

Thanks for letting me know

A closer look