Let’s take it step by step
- Sign in first if you would like the conversation to appear in My messages.
- For one artwork, select Ask about this artwork on its page. For several, open My favourites and select Ask about my favourites, or choose the artworks in the contact form.
- In the contact form, use Find an artwork by title or number, or browse the thumbnail strip. Previous and Next show another group; scroll sideways to see more thumbnails within a group. Tick the artworks you want to discuss.
- Check Selected artworks below the thumbnails. Your choices stay selected when you search or change groups. Use Remove beside a selection or Clear selected to start again; choose up to 30 artworks per enquiry, or leave the list empty for a general question.
- Choose the reason for your enquiry and add dimensions or an order reference where useful. Write your message.
- To send through the website, complete the name and email details, give permission to use them for the reply, then select Send to Robin.
- Wait for the saved confirmation. If you were signed in, use Open my messages to follow the conversation.
What to expect
A saved website enquiry includes the selected artwork references and any order details you supplied.
A few things to know
- Selecting Prepare my email is a different route: it only makes a draft and does not send the website enquiry.
- A guest enquiry is not automatically attached to an account created later with the same email; follow up by email.
- Please do not include passwords, card details or private download links.